The American Express business Platinum card offers the ability to cash out Membership Rewards points at 1 cent-per-point if you also have the Amex Business Checking account. The past few weeks or more this option did not work for me in the online login, and we’re now learning that this is a system-wide issue. Hopefully just a temporary thing (though, as mentioned, it’s been going on for a bit already now).
Luckily, I learned today from Travelonpoints that it’s still possible to process the 1 cent redemption by calling in. Good to know. Would have helped me to know this a few weeks ago before closing out my Business Platinum card.
Update: Readers note that you can also try redeeming via chat; it’s said to be YMMV, some reps will do it and others will tell you to call in.