U.S. Bank has added a new chat feature with customer service reps that have the ability to actually do things (e.g closing accounts). This feature isn’t always available but when it is follow these steps to find it: Need help? – Contact us – in the menu, choose an account – click “Other topic”. Above the phone number, it shows a “Chat with a live agent” button.
I suspect it’s only available during certain hours and might even be a beta test. It was possible to do most of the things these chat agents are allowed to do via secured message but still a nice addition.
Hat tip to CericRushmore