I noticed my category purchases on Citi Custom Cash from October 20th did not track properly at 5%. After escalating via chat, I learned that “it’s a known issue and ticket was already raised regarding this and our team is working on this”.
Now, I’m reading in the comments from reader Harold who experienced the same thing with his October 22nd purchase. He was also told by the tier 2 rep that there was a glitch. Both of us got our points credited manually by the tier 2 rep.
My purchases from October 16th and 27th tracked properly, so it seems to be limited to 20-22 or the dates around there. This issue will likely sort itself out since they are aware of the issue. Worth keeping tabs on, if affected.