Update 6/27/23: Another round of Giftcard.com clawback happened a few days ago for March and April orders. Let’s hope they end up re-crediting this time as well.
Another update 3/8/23: Capital One Shopping, Capital One Offers, and other portals have now credited again our accounts for December purchases. Yay! The main thing seems to be that they wanted to adjust the cashback to not to pay portal rewards on the fees, only on the base card amount. That seems reasonable enough.
Update 3/8/23: We initially reported this as a Capital One Shopping/Offers issue. However, based on a few comments (1, 2, 3), it appears it’s a more general Giftcards.com reporting issue. They apparently decided not to pay out for most December purchases. It’s important to point out that many of the promo codes we were using were explicitly allowed by the shopping portals, and I don’t see any leg for them to stand on. Ultimately, it’s the shopping portal’s responsibility to fight this with Giftcards.com so that they properly award the rewards/cashback.
Original Post 3/6/23:
Lots of people are noticing that Capital One Shopping portal/app/extension and Capital One Offers are clawing back portal earnings from Giftcards.com Visa/MC gift card purchases made in December. In some cases, people already cashed out their portal balance and are seeing their balance go negative.
There were a few cases where Capital One was giving more rewards than expected due to an error where they multiplied the purchases amount. However, Capital One is clawing back even the legitimate portal owings for absolutely no reason.
I suspect that they noticed the error on a few accounts and just reversed everyone’s cashback, even those that were earned properly. Personally I see on my Capital One Offers ‘cancelled’ on around $100 in legitimate earnings.
I sent out a tweet to Capital One about this. Hopefully they’ll reverse course and grant earnings to those who are properly owed.
.@CapitalOne @capitaloneshop You removed portal rewards/cashback from everyone for giftcards .com purchases for absolutely no reason. Not cool! Please correct the error.https://t.co/JM83l5qc4e
— Chuck from DoC (@Chucksth) March 6, 2023